Frequently asked questions
Do you ship to all Emirates?
Yes, we deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery options and timelines may vary slightly depending on your location.
How long does delivery take?
Delivery typically takes 3–7 business days within the UAE, depending on product availability and your location. For custom orders, timelines may be longer, and our team will provide an estimated delivery schedule at the time of purchase.
Can I install the rack/stand myself?
Yes, most of our racks and stands are designed for straightforward installation and come with clear instructions and necessary hardware. However, if you prefer professional assistance, installation services can be arranged upon request.
What bikes are compatible?
Our racks and storage solutions are designed to accommodate most standard bicycles, including road bikes, mountain bikes, hybrid bikes, and many e-bikes. If you have a specific model or unique requirements, we recommend contacting us to confirm compatibility.
Do you offer installation services?
Yes, we offer professional installation services in select areas within the UAE. Please contact our team to check availability and receive a quote for installation.
What is your return policy?
We accept returns for unused products in their original packaging within a specified return period (typically 7–14 days from delivery). Custom or made-to-order items may not be eligible for return. Please contact us to initiate a return or learn more about our policy.
Are the pods weatherproof for UAE heat?
Yes, our pods and storage solutions are designed with durable, high-quality materials suitable for outdoor use, including resistance to heat and typical UAE weather conditions. Proper installation and placement will help maximize longevity and performance.
Can I customize colors orfinishes?
Yes, we offer customization options for certain products, including colors and finishes. Availability may vary depending on the product, so please contact us to discuss your specific requirements.
Do you work on commercial projects?
Absolutely. We work with residential, commercial, and government clients, including developers, cycling facilities, and public spaces. Our team can provide tailored solutions based on project requirements.
How do I contact Velohawk UAE?
You can contact Velohawk UAE through WhatsApp or email for inquiries, quotes, or support.
WhatsApp: +971 54 570 4684
Email: protect@velohawk.ae
Our team will be happy to assist you with product information, installation support, and project discussions.